Catalight Expands Access and Equity in Behavioral Health with Nabla

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Catalight Expands Access and Equity in Behavioral Health with Nabla

May 21, 2026

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As demand for behavioral health services continues to grow, organizations are rethinking how to deliver care that is not only efficient, but accessible, empathetic, and equitable.

At Catalight, a leading provider of services for children and families navigating developmental and behavioral health needs, that meant investing in tools that support both clinicians and families during some of the most sensitive moments in care.

For Catalight, ambient AI is not just about documentation—it’s about improving the care experience and enhancing equity between clinicians.

“It’s been able to create that more empathic, engaging and comforting environment for our families to feel more connected with us, but also trust that we’re really hearing them. We’re not just taking notes, we’re not just putting down what they are saying verbatim, we’re asking additional questions and really digging deeper to really capture what the concern is and how we can support them and make sure that the information we are relaying to our providers is able to ensure that the treatment they recommend is accurate.”

- Jacqueline Fajardo, LCSW, CCM, Behavioral Health Manager

Supporting More Present, Human-Centered Care

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In behavioral health, being present while delivering direct care matters.

Clinicians often deliver complex and emotional information—such as an autism diagnosis—where eye contact, empathy, and connection are critical. Traditional documentation workflows can interrupt these moments, pulling clinicians away from patients and families.

With Nabla, Catalight clinicians are able to stay fully engaged during visits, maintaining focus on the patient and family rather than the screen.

The result is a more supportive and human-centered experience, especially during emotionally significant conversations.

Improving Accessability for Families

Behavioral health visits can be overwhelming for families.

Parents are often processing large amounts of new information, making it difficult to retain details or next steps after the appointment.

Nabla helps address this by automatically generating clear, structured patient instructions following each visit. These summaries ensure families leave with:

A clear understanding of care plans
Actionable next steps to provide reassurance
Information they can revisit after the appointment

This added clarity helps reduce confusion and supports better follow-through at home.

Advancing Equity in Clinical Documentation

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At Catalight, improving clinician experience also means supporting a diverse workforce.

Nabla has played a meaningful role in helping clinicians who are:

Neurodiverse
Non-native English speakers

By reducing the burden of documentation, Nabla enables these clinicians to more easily capture accurate, complete notes.

This creates a more inclusive environment, one where clinicians can focus on care delivery without being limited by documentation challenges.

Scaling Specialized Workflows in Behavioral Health

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In partnership with Catalight, Nabla also helped develop behavioral health–specific templates tailored to their clinical workflows now utilized by many behavioral health organizations.

These templates are now widely used across the organization, enabling:

More consistent documentation
Faster note completion
Better alignment with behavioral health best practices

By adapting to the nuances of specialty care, Nabla supports clinicians in delivering high-quality documentation without added complexity.

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A New Standard for Behavioral Health Documentation

For Catalight, the impact of ambient AI goes beyond efficiency.

It’s about:

Strengthening the clinician–patient relationship
Supporting families during critical moments
Expanding access through more inclusive tools for both clinicians and patients

As behavioral health organizations continue to scale, solutions like Nabla are helping redefine what effective, compassionate, and equitable care looks like.

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