Denver Health Deploys Nabla’s Ambient AI to Expand Care by Reducing Administrative Burden Across Its Health System
40% reduction in note-typing time per encounter. 30% decrease in burnout scores sustained. 35+ languages supported.
Denver Health partnered with Nabla to reduce administrative burden, improve clinician well-being, and strengthen care delivery across its integrated network of hospitals and community clinics.
As Colorado’s primary public health system and safety-net provider, Denver Health delivers hospital, emergency, specialty, and primary care services to patients regardless of insurance status or ability to pay. The organization serves a large and diverse population with complex medical and social needs, requiring a wide spectrum of care team specialties. Delivering high-quality care while managing tight operating margins, high patient volumes, and workforce shortages is central to Denver Health’s mission.
In addition to hospital and clinic services, Denver Health supports the community through a wide range of public health programs, including paramedic services, school-based health centers, the Public Health Institute at Denver Health, and the Rocky Mountain Poison & Drug Safety Center.
After beginning with an eight-week pilot deployment of Nabla’s ambient AI assistant, Denver Health saw meaningful reductions in documentation burden and measurable improvements in patient experience and clinician workflow, leading to rapid system-wide adoption among staff. Clinicians also noted Nabla’s particular value in capturing long, detailed subjective intakes, prompting Denver Health to expand use of the technology to its poison control hotline to support efficient documentation of complex call narratives.
Denver Health Snapshot
280,000
patients are served annually by Colorado's primary public health system.
8,700
clinicians and staff
85,000
patients received uncompensated care in 2023
The Challenge
Denver Health clinicians care for a large and diverse patient population, including many individuals with complex medical conditions, language barriers, and significant social determinants of health. Care teams include a wide range of clinicians such as physicians, dentists, students and trainees, physical therapists, and other specialists. These visits often require thorough documentation, detailed care coordination, and clear follow-up instructions.
At the same time, clinicians manage high patient volumes and significant administrative burden tied to EHR documentation, making it difficult to maintain full focus on patient interactions while completing the necessary clinical record.Like many large public health systems, Denver Health must deliver this level of comprehensive care while operating under tight financial constraints and persistent workforce shortages. Improving clinician efficiency while strengthening patient connection became a strategic priority.
Denver Health needed a solution that:
Reduces documentation burden and saves clinician time in high-volume clinical settings
Scales across a large health system without adding workflow complexity
Integrates seamlessly with Epic
Meets strict privacy standards, including no audio storage — critical for sensitive care like behavioral health, HIV, and substance use
Supports care for diverse and multilingual patient populations
Why they chose Nabla
Denver Health began with an eight-week pilot of Nabla’s ambient AI assistant across 12 specialties, deploying the technology with 50 clinicians and capturing over 6,000 patient visits.
Generates structured clinical notes in real time
Integrates directly with Epic
Reduces after-hours documentation
Supports multiple languages to improve communication with patients and caregivers
Impact
Key drivers
Reduction in Post-Visit Documentation Time
Clinicians spent significantly less time manually typing notes per encounter, helping them move more efficiently between visits in high-volume clinics.
Languages Supported for Inclusive Patient Care
Nabla’s language support helped clinicians communicate more clearly with patients and caregivers, particularly valuable for Denver Health’s diverse and multilingual patient population.
Reduction in Overall Burnout Scores
Clinician surveys conducted at 30 and 90 days post-rollout, measured using the Stanford Professional Fulfillment Index, showed sustained improvements in burnout levels.
Patient Encounters Captured
Clinicians have continued adopting Nabla, generating documentation for more than 300,000 patient encounters across the system.
Built to scale
Broad System Adoption
Following pilot success, 400 clinicians adopted Nabla within one week, including a wide range of care settings such as dentistry, physical therapy, and other specialties.
Seamless Epic Integration
Direct integration with Epic eliminated back-and-forth between systems and kept clinicians focused on patient interactions rather than administrative tasks.
Leadership Perspective
“Within days, providers using Nabla experienced improved face-to-face interactions and noted considerable improvements with work-life balance. This partnership enables us to streamline our processes and treat more patients.”
